Privacy Policy

Solid Transfers — solid-transfers.com

Effective from 18 August 2026

This is an English translation provided for your convenience. The legally binding version is the Czech one, available at solidtransfers.cz/ochrana-osobnich-udaju. In case of any discrepancy, the Czech wording prevails.

1. Data controller

The controller of personal data is:

(hereinafter the “controller”)

The controller has not appointed a data protection officer.

2. What personal data we process

In connection with providing transport services we process the following data:

When booking and providing transport

• first name and surname,
• phone number and e-mail address,
• pick-up and destination address,
• date and time of the journey,
• flight number (for airport transfers, to track the arrival),
• number of passengers and any special requests (child seat and similar).

Additionally for corporate customers

• company name, company ID, VAT ID, billing address,
• name and contact details of the person placing the order.

When visiting the website

• technical data (IP address, browser type) and cookies — details in Article 8.

We do not process special categories of personal data (sensitive data).

3. Purposes and legal bases of processing

4. Retention periods

• Booking and transport data: for 3 years from the date of the journey (the limitation period for potential claims).
• Invoices and accounting records: 10 years (Czech VAT Act).
• Data from the contact form where no contract is concluded: 1 year.
• Cookies: technical ones for the duration of the browser session. Analytics (Google Analytics): data on individual events 2 months, user-linked data for a maximum of 14 months from the user’s last visit.

Once these periods expire, we delete or anonymise the data.

5. Who we share data with

We pass personal data on only to the extent necessary, to the following categories of recipients:

• the controller’s accountant / tax adviser,
• the website runs on the provider’s own server; traffic is handled by Cloudflare, Inc. (CDN, traffic protection and DNS, and for the solid-transfers.com domain also e-mail forwarding),
• STORMWARE s.r.o. (mPOHODA) — issuing and recording invoices,
• Seznam.cz, a.s. — e-mail mailbox and message sending,
• WhatsApp Ireland Limited (Meta group) — only if you contact us via WhatsApp; your phone number and the content of your message are processed,
• Google Ireland Limited (Google Analytics 4) — traffic measurement; loaded only after consent is given,
• public authorities, where required by law.

Transfers outside the EU and the EEA

Some of the recipients listed above are established in the United States or may transfer data to their US parent company — namely Cloudflare, Inc., Google LLC and Meta Platforms, Inc. Such transfers rely on the European Commission’s standard contractual clauses, or on the EU–US Data Privacy Framework. Apart from these cases we do not transfer data outside the EU/EEA.

All website traffic passes through Cloudflare, including your IP address and the data you send us via the order form. WhatsApp only applies if you contact us through it yourself; if you prefer not to, use the phone, e-mail or the form on the website.

6. Your rights

You have the right:

• of access to your personal data,
• to rectification of inaccurate data,
• to erasure (“the right to be forgotten”), unless another legal ground for processing persists,
• to restriction of processing,
• to data portability,
• to object to processing based on legitimate interest,
• to withdraw consent (where processing is based on consent),
• to lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.gov.cz).

To exercise your rights, contact us at info@solidtransfers.cz. We will reply within 30 days at the latest.

7. Security

We have adopted appropriate technical and organisational measures to protect personal data, in particular an encrypted connection to the website (HTTPS), restricted access to the data and protection of the devices on which the data are processed.

8. Cookies

This website uses:

• Technical cookies — necessary for the website to work; no consent required.
• Analytics cookies (Google Analytics 4, cookies _ga and _ga_*) — traffic measurement; we load them only after you give consent in the cookie banner.

You can change or withdraw your cookie consent at any time by clicking .

9. Final provisions

We may update this policy; the current version is always available on solid-transfers.com and solidtransfers.cz. By using the website and ordering our services you confirm that you have read this policy.